Etisalat අපෙන් හොරකම් කරන හැටි | How Etisalat fraudulently rips off our money

​From: Sameera Shaakunthala <sameera{ඇට්}shaakunthala{ඩොට්}com>
Date: Sat, Apr 4, 2015 at 6:00 PM
Subject: Unauthorized VAS activation and billing :: 072*******
To: Customer Care <customercare{ඇට්}int{ඩොට්}etisalat{ඩොට්}lk>


Hi,

This is regarding my Etisalat bill for March 2015 where you have billed me additional 210 LKR under COMMON VAS SERVICES that I never requested.

Total billed for common VAS services = 240 LKR
VAS service I requested (MyGovJobs) = 30 LKR
VAS service you have activated without my consent and billed: 210 LKR

VAS I did not request include:
* Unlimited @ LKR 10
* Saregama Fashionmall
* Coolclub
* Gamesclub


Please refund the amount of 210 LKR plus taxes for the same, or I will have to send a detailed e-mail to the Consumer Rights Authority and Telecommunications Regulatory Commission. Since 210 LKR looks too small for this concern, I intend to form a little association with other affected customers and proceed as a whole. May social media help us.

As soon I noted that I have been subscribed to VAS without my knowledge, I requested unsubscription and a refund via your official Twiter handle @EtisalatSL. Unsubscription was processed, however apparently the refund wasn't processed. Today, when I check my modem's SMS, I noted that you have activated another VAS called 'Any 5 @ LKR 5' yesterday. I am bit of an angry customer here because you keep doing the same thing without my consent even after informed not to do so.


Thanks!
Shaakunthala

Sameera Shaakunthala
www.shaakunthala.com

Click to expand...

​From: Customer Care <CustomerCare{ඇට්}int{ඩොට්}etisalat{ඩොට්}lk>
Date: Sun, Apr 5, 2015 at 11:29 AM
Subject: RE: Unauthorized VAS activation and billing :: 072*******
To: Sameera Shaakunthala <sameera{ඇට්}shaakunthala{ඩොට්}com>


Dear Mr. Sameera,

Thank you for your E-mail to Etisalat.

Please accept our sincere apologies for the inconvenience caused due to highlighted matter.

kindly note that below mentioned VAS services are 3rd party wap contents & once you subscribe the service through pop up messages you receive, you will be charged for the services.

However , we have already deactivated the services & sent a request to check the possibility to credit the charges.
If same will be approved, we will do the needful to credit your connection.



Please feel free to e mail us on any concerns.


Assuring you, our best service at all times.
Thanks & Regards ,

Gishani Hasinthika
Senior Executive – Call Centre
Etisalat Lanka (Pvt) Ltd,
Corporate Office,
No. 109 Galle Road,
Colombo,
Sri Lanka.
Customer Care Helpline : 0722 123123
General Hotline : 0722 541541
Fax : 0722 541100
Official Website : www.etisalat.lk

Click to expand...